About the Role
Dash Technologies is a US-headquartered software services company building AI-first solutions for healthcare and enterprise clients. We are looking for a Director of Engineering who can lead both technical engineering excellence and delivery execution in a fast-paced services environment — with deep fluency in the US healthcare ecosystem.
This is the senior-most engineering and delivery role in the organization. It reports directly to the CEO, and the entire engineering and delivery organization — approximately 130 team members (direct and indirect reports) — reports into this role, including 12–15 US-based team members managed remotely from India. The role owns a portfolio of approximately 20 customers, of which five are blue-chip accounts requiring direct engagement with client CEOs and CIOs. The portfolio is approximately 70% US healthcare engagements and 30% other technology engagements.
This role is a member of the company's leadership team and participates in all monthly and quarterly business reviews. This is not a 9-to-5 job — it demands an always-on ownership mindset, with genuine care for customers and an unwavering commitment to delivery.

This role is responsible for building AI-first engineering capabilities while ensuring high-quality, predictable delivery across multiple US client engagements. The ideal candidate is a hands-on engineering leader with strong delivery discipline, proven US healthcare domain experience, and exceptional people and client management skills — the ability to build genuine, lasting relationships with team members, clients, and senior client executives is mandatory for success in this role.

Key Responsibilities:
Engineering Leadership
  • Lead the entire engineering and delivery organization — approximately 130 direct and indirect reports, including engineering managers, tech leads, and delivery teams
  • Directly manage 12–15 US-based team members from India, ensuring cohesion, accountability, and performance across geographies
  • Lead architecture, design, and development of scalable, secure, high-quality software systems
  • Establish and enforce engineering best practices across teams
  • Mentor engineering managers, tech leads, and senior developers
  • Ensure strong code quality, system performance, and reliability

Healthcare Domain Leadership
  • Bring a working understanding of the US healthcare innovation value chain — providers, payers, MedTech, digital health, and life sciences
  • Guide teams building on and integrating with EMR/EHR platforms (e.g., Epic, Oracle Health/Cerner, athenahealth, MEDITECH) and healthcare data systems
  • Champion interoperability standards (HL7, FHIR, DICOM) and healthcare data exchange patterns across client solutions
  • Ensure solutions are designed for HIPAA compliance, PHI security, and healthcare regulatory requirements (including awareness of FDA SaMD pathways where relevant)
  • Translate healthcare workflows (clinical, revenue cycle, quality reporting, patient engagement) into sound technical architecture and delivery plans

AI & Innovation
  • Drive adoption of AI/ML, LLMs, and intelligent automation across projects, including healthcare-specific AI use cases
  • Build reusable AI accelerators and frameworks to improve delivery efficiency
  • Enable teams to leverage AI-assisted development tools
  • Partner with leadership to define and execute AI-driven service offerings

Delivery Ownership
  • Own end-to-end delivery across multiple US client projects
  • Ensure projects are delivered on time, within scope, and with high quality
  • Implement strong execution frameworks (Agile, sprint discipline, milestone tracking)
  • Proactively manage risks, dependencies, and escalations

Stakeholder & Relationship Management
  • Own and manage a portfolio of approximately 20 customers, including five blue-chip accounts requiring direct interaction with client CEOs and CIOs and proactive expectation management
  • Act as the key interface between US clients, engineering teams, and the CEO
  • Build genuine personal relationships with clients and client executives (C-level and senior officers) — relationship-building and client management skills are mandatory
  • Participate in all monthly and quarterly business review meetings as a member of the leadership team
  • Travel to the US frequently (2–3 times per year) for client meetings, executive reviews, and relationship development
  • Communicate technical and healthcare-domain concepts clearly to non-technical stakeholders
  • Build strong client relationships and ensure high satisfaction
  • Provide regular updates to the CEO on delivery status, risks, and outcomes

Resource Management
  • Allocate and optimize engineering resources across projects
  • Ensure the right skills are aligned to the right work
  • Drive high utilization while supporting team growth and development
  • Partner with HR and leadership on hiring and capacity planning
  • Own hiring and establish a structured training and academy program to keep building a new pipeline of talent

Operational & Financial Excellence
  • Own delivery metrics including velocity, quality, utilization, and timelines
  • Maintain a strong focus on delivery efficiency and project margins
  • Identify opportunities for process improvement and cost optimization
  • Support business growth through better delivery capability and client outcomes

Qualifications
  • Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)
  • 15–20 years of experience in software engineering and delivery management within a software services or product development environment
  • Demonstrated experience delivering software for US healthcare clients — providers, payers, MedTech, or digital health companies
  • Strong understanding of the US healthcare innovation value chain, including EMR/EHR ecosystems, interoperability (HL7/FHIR), HIPAA/PHI compliance, and clinical and operational workflows
  • Proven track record of successfully managing multiple concurrent software projects for US-based clients
  • Hands-on familiarity with AI/ML technologies, LLMs, and AI-assisted development practices
  • Must already be a heavy, daily user of AI tools in their own work — hands-on, everyday AI use is expected from day one (mandatory)
  • Strong understanding of software development methodologies (Agile, Scrum, Waterfall)
  • Experience working with cross-functional teams including developers, QA, product management, and operations
  • Experience managing US-based team members remotely from India (mandatory)
  • Excellent leadership, team management, and interpersonal skills — proven ability to build and retain high-performing teams (mandatory)
  • Exceptional relationship-building and client management skills, including comfort engaging directly with C-level client executives (CEOs, CIOs) (mandatory)
  • Willingness and ability to travel to the US 2–3 times per year (valid passport required; US visa or visa eligibility strongly preferred)
  • Proficiency in project management tools (e.g., Jira, Azure DevOps, MS Project)
  • PMP, SAFe, or other relevant certifications preferred

Key Competencies
  • Strategic thinking and planning
  • Team management and people leadership
  • Relationship-building — with team members, clients, and senior client executives
  • US healthcare domain fluency and client empathy
  • Strong decision-making and problem-solving skills
  • Effective communication and stakeholder management
  • Ability to handle multiple projects simultaneously
  • Financial and budget management expertise
  • Risk management and conflict resolution

What Success Looks Like — Your First 12 Months

We have clear expectations for this role. Here is what we expect the first year to look like:

First 30 Days

  • Develop a clear understanding of the organization, our projects, and where we stand today
  • Understand the finances of the company and our overall operating picture
  • Complete introductions across the teams and build a foundational understanding of how we work
  • Get assigned to a blue-chip customer and begin understanding what we are doing and what the priorities are
  • Begin improving the weekly and monthly reporting to that customer
  • Put together a plan to completely take over that account from the existing team member and reduce the existing leader's responsibilities

By 60 Days

  • Take ownership of our innovation pipeline — assess how you would run it and get to know the current team members
  • Establish how we measure the productivity we gain from AI, and how we demonstrate those gains to end customers as clear proof of value

By 90 Days

  • Move into our tier-2 projects and optimize weekly and monthly reporting, customer satisfaction, regular touch-bases and updates to the leadership team, and resource planning
  • Complete a resource assessment — what we have, and what we need to hire or replace
  • Define how to accelerate the innovation pipeline to produce more qualified leads, proofs of concept (POCs), and proofs of value (POVs), in closer alignment with the sales and marketing teams

By 12 Months

  • A well-oiled engineering and delivery organization
  • Approximately 65% overall margin across the entire portfolio
  • A bench maintained at approximately 15%, also used for innovation and POC/POV projects
  • Measurable outcomes delivered from the innovation pipeline
  • Heavy, pervasive use of AI across the team — every team member actively using AI in their daily work


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